At GIOHEL, We Craft Exclusively for You.
Made-to-order pairs are final sale: each pair is made for you, so we cannot accept returns or cancellations once production starts. If your pair does not match the measurements or features you ordered, we will correct or remake it.Made-to-order pairs
- Changes and cancellation: you can change or cancel an order only within 48 hours of placing it. After that, the pair goes into production and is charged in full.
- If the pair does not match your order: email info@giohel.com and describe the problem. We will send shipping instructions, check the difference, and then correct or remake the pair at no cost to you.
- If the measurements you sent were wrong: please check them carefully before ordering. A correction needed because of a measurement error is charged to the customer.
- If the pair matches your order but you want a change: you can send it back for modification. Additional manufacturing and shipping costs apply.
Ready-to-ship pairs
Pairs listed as ready to ship can be exchanged within 14 days of delivery if they are unworn and in their original packaging. The customer pays return shipping.
Questions about sizing, fit or exchanges? Email info@giohel.com before you order and we will help.
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